Customer Care

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Welcome to Mathaba

Mathaba transforms the age-old pilgrimage into a modern

Mathaba transforms the age-old pilgrimage into a modern, hassle-free voyage, honoring tradition while embracing innovation, ensuring that every pilgrim’s experience is memorable and deeply fulfilling.

Trusted by 5000+ All Clients and Business

1. B2B (Business to Business):

Partner with businesses to provide tailored pilgrimage packages, including logistics, accommodation, and transport services. We provide businesses with tools to efficiently manage pilgrim trips, offering group discounts, streamlined booking platforms, and 24/7 support for managing larger groups.

2. B2C (Business to Consumer):

Partner with businesses to provide tailored pilgrimage packages, including logistics, accommodation, and transport services. We provide businesses with tools to efficiently manage pilgrim trips, offering group discounts, streamlined booking platforms, and 24/7 support for managing larger groups.

3. B2G (Business to Government):

Collaborate with governments to provide technological solutions for managing pilgrim data, logistics, and safety. Our advanced data analytics, real-time tracking systems, and large-scale booking management platforms help governments oversee and coordinate pilgrim journeys more effectively.

About Us

Mathaba transforms

Mathaba transforms the age-old pilgrimage into a modern and hassle-free voyage
Mathaba transforms the age-old pilgrimage into a modern, hassle-free voyage, honoring tradition while embracing innovation, ensuring that every pilgrim’s experience is memorable and deeply fulfilling.

Mathaba Roadmap

Dec 24

Partnerships with Hotels and Transportation Providers

Begin with 3-5 pilot hotels in Makkah and Madinah Collaborate with transportation companies.

Apr 25

Collaboration with Travel Agencies

Alliances with Umrah travel agents to introduce platform as a value-added service

Dec 25

Digital Marketing & Awareness Campaign

Leverage social media platforms, influencer partnerships,and Umrah community networks.

How it Works

Mathaba Features

Servicing On 1000+ Pilgrims In Mecca

Harmony in Pilgrimage, Your Ultimate Umrah Experience Awaits! - Secure Your Seat Now!

Continuous Communication

In-app chat or issue-reporting feature with instant notifications to hotel management. Option for guests to rate services in real-time

01

Live Maps for Shuttle Pickup Points

GPS-enabled maps showing hotel shuttle pickup locations. Live updates on shuttle schedules.

02

Catering Preferences

Hotels upload daily menus to the app. Guests can submit their preferences or dietary restrictions, improving meal satisfaction. Notifications for guests when meals are ready.

03

Photo-Based Room Requests

Visual communication for non-verbal requests. Guests can upload photos of problems (e.g., broken items) or service needs (e.g., extra towels) without having to explain verbally.

04

Mathaba Services

The Problems to Solve

Many visitors face difficulties in communicating with hotel staff, especially when reporting issues or asking for services, due to language barriers

Visitors are unable to report real-time problems with room conditions or services, which can lead to dissatisfaction.

Shuttle bus schedules and pickup points are not easily accessible, causing frustration and missed trips

Guests who speak rare or local dialects have trouble conveying their needs via phone calls or in-person requests, often leading to confusion and service delays

Mathaba Services

Solutions

Develop a mobile platform that integrates all essential services (hotel management, transportation, catering) into one easy-to-use app, ensuring continuous communication and personalized service

Visitors can share instant feedback and report issues to hotel management

Real-time shuttle bus information, with live maps to easily locate pickup points

Photo-based room requests to cater to non-Arabic and rare-language-speaking guests